Thank you for shopping at Adis Shop. We strive to provide you with the best products and service. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
a. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
b. Time Frame: You have 7 days from the date of delivery to initiate a return.
2. How to Initiate a Return
a. Contact our customer support team at Adisofficialshop@gmail.com or on WhatsApp at +92 3478652012 to request a return.
b. Provide your order number, the item(s) you want to return, and the reason for the return.
c. Our customer support team will guide you through the return process.
3. Refunds
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed, and the amount will be credited to your original payment method on the coming Monday.
c. Please note that shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact our customer support team.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary.
6. Shipping Costs
a. You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
b. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 Email: adisofficialshop@gmail.com
📱 WhatsApp: +923478652012